Frequently Asked Questions
Everything you need to know about mastering the art of food smoking.
How do Bradley Bisquettes work?
Bradley Bisquettes are made from pure wood sawdust and are designed to burn for 20 minutes each. This precise timing prevents the wood from turning to ash, ensuring clean, high-quality smoke without the bitter taste of resin.
What is the standard shipping time for smokers?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes between 3 to 7 business days for delivery within the continental United States and Canada.
Can I use my Bradley Smoker in cold weather?
Yes, our smokers are designed to perform in various climates. However, in extremely cold temperatures, we recommend using a weather guard or insulation blanket to help maintain consistent internal cooking temperatures.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. If you are not completely satisfied with your purchase, please contact our customer service team to initiate a return authorization.
Do Bradley Smokers come with a warranty?
Every new Bradley Smoker comes with a one-year limited warranty from the date of purchase, covering defects in materials and workmanship under normal residential use.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure and seamless checkout experience.