Returns & Exchanges

At Bradley Smoker, we stand behind the quality of our food smokers and accessories, offering a 30-day return policy for unused products to ensure your complete satisfaction. If you are not entirely happy with your purchase, we are here to help you facilitate a smooth return or exchange process.

Return Process

• 1.
  Contact Customer Support

  Reach out to our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Items

  Carefully pack the unused smoker or accessory in its original packaging, ensuring all manuals, cords, and components are included to avoid restocking fees.

• 3.
  Label and Ship

  Clearly mark the RMA number on the outside of the box and ship the package to our designated returns center using a trackable shipping method.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 7-10 business days.